If you receive a faulty item please contact us at firstname.lastname@example.org within 7 days of receipt to notify us and arrange return if applicable. If eligible for a refund you will be fully reimbursed or replacement product issued. Please be aware that it is not our policy to replace and refund together.
Refunds or replacements cannot be given as a result of your own actions or personalisation errors including supplying low resolution images, mis-spelt words or punctuation errors, etc. All products are printed on demand specifically for you, the buyer.
Please be aware that there is no right to cancel a contract once product has been printed for you and you will continue to be liable for costs incurred.
Returned items must be in the same condition as originally shipped and not damaged by you. It is also advisable to send them with a signed for delivery to ensure safe arrival as no refunds will be issued until the items are safely returned and checked.
We check our stock carefully before shipping to ensure that you will receive top quality items. However, if you have received an item that has become damaged in transit please contact us for assistance with carrier claims.
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